Legal
Privacy policy
This policy explains what personal information Prime Carpet Cleaning collects, why we collect it, and what we do with it. It is written to meet our obligations under the New Zealand Privacy Act 2020.
Last updated: January 2026
Who we are
Prime Carpet Cleaning is a carpet cleaning business operating in Auckland, New Zealand, with an office at 85 Taumata Road, Mt Albert, Auckland 1025. In this policy, "we", "us" and "our" mean Prime Carpet Cleaning.
What we collect
We collect only the information we need to quote for work, carry it out and invoice for it. That usually means:
- Your name, phone number and email address
- The address where the work is to be carried out
- Details you give us about the property, the carpet or the problem, including any photos you send
- Billing details and a record of payments made
- Notes taken on site, such as the fibre type, pre-existing damage and what was cleaned
If you contact us through the enquiry form on this website, that information reaches us by email. We do not require you to create an account and we do not ask for information we have no use for.
Why we collect it
We use your information to prepare a quote, contact you about a booking, carry out the work, issue a receipt or invoice, respond to questions and keep a service history for the address so we know what was done last time. Where you have asked us to, we may contact you when a scheduled clean is due.
Who we share it with
We do not sell, rent or trade personal information, and we do not pass it to marketing companies. We share it only where it is necessary to run the business, for example with our accountant or bookkeeper, with a payment provider processing a card transaction, or with a property manager or landlord who commissioned the work on your behalf. We will also disclose information where we are required to by law.
How long we keep it
Job and invoice records are kept for seven years, which is the retention period required for New Zealand tax records. Enquiries that do not become jobs are deleted once they are clearly no longer active.
How we protect it
Information is stored on password protected systems accessible only to people who need it to do their job. Paper records, where they exist, are held at our office. No system is completely secure, but we take reasonable steps to guard against loss, misuse and unauthorised access.
Cookies and website analytics
This website does not use tracking cookies or advertising pixels. If we add analytics in future to understand which pages are useful, it will be configured to collect aggregate visit data rather than to identify individuals, and this policy will be updated to say so.
Your rights
Under the Privacy Act 2020 you have the right to ask us what personal information we hold about you, to request a copy of it, and to ask us to correct anything that is wrong. Email info@primecarpetcleaning.co.nz or call 0800 102 743 and we will respond within twenty working days. There is no charge for a reasonable request.
Complaints
If you think we have mishandled your information, please tell us first so we have the chance to put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page, with the date it was last updated shown at the top.
Contact
Prime Carpet Cleaning
85 Taumata Road, Mt Albert, Auckland 1025
Phone 0800 102 743
Email info@primecarpetcleaning.co.nz
Any questions about your information?
Email or call us and we will answer directly.